Quiz 2025 ITIL Perfect ITIL-4-Foundation: Reliable ITIL 4 Foundation Exam Exam Pdf

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ITIL 4 Foundation certification exam is a globally recognized qualification for professionals who want to demonstrate their knowledge and understanding of the ITIL 4 framework. ITIL, which stands for Information Technology Infrastructure Library, is a set of best practices for IT service management, aimed at aligning IT services with the needs of businesses and customers.

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ITIL 4 Foundation Exam Sample Questions (Q105-Q110):

NEW QUESTION # 105
What describes the steps needed to create and deliver a specific service to a consumer?

A. A value stream
B. Practices
C. Service management
D. Service level management

Answer: A

NEW QUESTION # 106
Which is the MOST important stakeholder group that a service provider needs to collaborate with?

A. Customers
B. Developers
C. Suppliers
D. Relationship managers

Answer: A

Explanation:
The first important step is identifying and managing all the stakeholder groups that an organization deals with.
The first and most obvious stakeholder group is the customers, as in service management the organization's main goal is to facilitate customer outcomes. Other examples of stakeholder collaboration include:
* Developers working with other internal teams
* Suppliers collaborating with the organization
* Relationship managers collaborating with service consumers
* Customers collaborating with each other
* Internal and external suppliers collaborating with each other
The contribution to improvement of each stakeholder group at each level should be understood, as should the most effective methods to engage with them. Depending on the service and the relationship between the service provider and the service consumer, the expectations about the level and type of collaboration can vary significantly. It is important to involve stakeholders, and address their needs at all levels. Determining the type, method, and frequency of such messaging is one of the central activities related to communication.
https://www.bmc.com/blogs/itil-guiding-principles/

NEW QUESTION # 107
Which statement about the 'four Ps' of service design is CORRECT?

A. Products refers to producers and metrics
B. Partners refers to suppliers and vendors
C. Processes refers to skill and training
D. People refers to technology and tools

Answer: B

Explanation:
Explanation
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NEW QUESTION # 108
What is the expected outcome from using a service value chain?

A. The application of practices
B. Customer engagement
C. Value realization
D. Service value streams

Answer: C

NEW QUESTION # 109
An organization asks a stakeholder to review a planned change. Which guiding principle does this demonstrate?

A. Keep it simple and practical
B. Start where you are
C. Focus on value
D. Collaborate and promote visibility

Answer: D

NEW QUESTION # 110
......

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Quiz 2025 ITIL Perfect ITIL-4-Foundation: Reliable ITIL 4 Foundation Exam Exam Pdf

ITIL-4-Foundation Reliable Dumps & ITIL-4-Foundation PDF Guide

ITIL 4 Foundation Exam Sample Questions (Q105-Q110):

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